Terms of service
These Terms & Conditions apply to all orders placed on this website.
This website is operated by CLD Trading Limited trading as Decex Direct. Throughout the site, “we”, “us” and “our” refer to CLD Trading Limited trading as Decex Direct.
By using our website and placing an order, you agree to be bound by these Terms & Conditions.
Nothing in these terms affects your statutory rights under UK consumer law.
About Us
CLD Trading Limited trading as Decex Direct
Company Number: 12634750
VAT Number: GB366979426
Registered Address:
Suite 212, Unit 2, Northlight House
Pendle Road
Brierfield
Lancashire
BB9 5FL
United Kingdom
Orders and Contract
When you place an order with us, you are making an offer to purchase goods.
An order is not accepted until we have dispatched the goods.
We reserve the right to refuse or cancel any order, including in cases of:
- Pricing or listing errors
- Stock availability issues
- Suspected fraud or misuse
If payment has been taken and the order is cancelled, a full refund will be issued.
Prices and Payment
All prices shown include VAT unless stated otherwise.
Delivery charges are shown at checkout.
We reserve the right to change prices at any time, but this will not affect orders already placed.
Delivery
Delivery times and charges are shown in our Delivery Policy.
All delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by couriers or circumstances beyond our control.
Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
You have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
Faulty Goods
If goods are faulty, damaged, or not as described, your rights are covered by the Consumer Rights Act 2015.
Where possible, we may offer a replacement before a refund.
Product Information
We make every effort to ensure product descriptions and images are accurate. However:
Images are for illustration purposes only
Packaging or product appearance may vary due to manufacturer changes
This does not affect your statutory rights.
Limitation of Liability
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any breach of your statutory rights
We are not liable for:
- Business losses
- Loss of profits, revenue, or data
- Indirect or consequential losses
Our total liability to you for any claim shall not exceed the amount paid for the goods.
Use of Website
You agree not to misuse this website, including:
- Attempting to gain unauthorised access
- Introducing viruses or malicious code
- Using the site for unlawful purposes
We reserve the right to restrict or terminate access if the site is misused.
Third-Party Links
This website may contain links to third-party websites. We are not responsible for their content or policies.
Privacy
Your personal data is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time. The version on the website will always be the current version.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Details
If you have any questions, please contact us at: