Terms of service
These Terms & Conditions apply to all orders placed on this website.
This website is operated by CLD Trading Limited trading as Decex Direct. Throughout the site, "we", "us" and "our" refer to CLD Trading Limited trading as Decex Direct.
By using our website and placing an order, you agree to be bound by these Terms & Conditions.
Nothing in these terms affects your statutory rights under UK consumer law.
About Us
CLD Trading Limited trading as Decex Direct
Company Number: 12634750
VAT Number: GB366979426
Registered Address:
Suite 212, Unit 2, Northlight House
Pendle Road
Brierfield
Lancashire
BB9 5FL
United Kingdom
Orders and Contract
When you place an order with us, you are making an offer to purchase goods.
An order is not accepted until we have dispatched the goods.
We reserve the right to refuse or cancel any order, including in cases of:
- Pricing or listing errors
- Stock availability issues
- Suspected fraud or misuse
If payment has been taken and the order is cancelled, a full refund will be issued.
Prices and Payment
All prices shown include VAT unless stated otherwise.
Delivery charges are shown at checkout.
We reserve the right to change prices at any time, but this will not affect orders already placed.
Delivery
Delivery times and charges are shown in our Delivery Policy.
All delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by couriers or circumstances beyond our control.
Returns and Refunds
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason.
If you cancel within this 14-day period, we will refund the price paid for the goods and the cost of standard delivery. You are responsible for the cost of returning the goods to us, unless the item is faulty, incorrect, or was damaged in transit. We may withhold your refund until the goods are received back, or until you provide evidence that they have been sent.
As a goodwill extension beyond this statutory right, we also accept returns within 30 days of receipt, subject to the item being unused, in its original packaging, and in a resaleable condition. Delivery charges are non-refundable for returns made under this extended window, except where the goods are faulty or incorrect.
Full details of our returns process are set out in our Returns & Refunds Policy.
You also have statutory rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not of satisfactory quality.
Faulty Goods
If goods are faulty, damaged, or not as described, your rights are covered by the Consumer Rights Act 2015.
Where possible, we may offer a replacement before a refund.
Product Information
We make every effort to ensure product descriptions and images are accurate. However:
Images are for illustration purposes only